Billing Terms and Conditions
These Billing Terms and Conditions explain how payments, billing information, order charges, refunds, and billing-related issues are handled when you make a purchase from Monelle through our website: monelle-7.myshopify.com.
By placing an order on our website, you agree to these Billing Terms and Conditions.
1. Store Information
Store Name: Monelle
Website: monelle-7.myshopify.com
Email: Contact@Monelle.shop
Phone: +1 (203)-502-1669
Address: 43658 Glen Castle Ct, Ashburn, Virginia 20147, United States
2. Accepted Payment Methods
Available payment methods are displayed at checkout.
Customers must complete payment using one of the payment options provided on our website. Payment options may include credit cards, debit cards, and other secure payment methods supported by our checkout provider.
Monelle reserves the right to update, add, or remove payment methods at any time.
3. Payment Authorization
By submitting payment information at checkout, you confirm that:
- You are authorized to use the selected payment method
- The billing information provided is accurate and complete
- You authorize Monelle or our payment processor to charge the full order amount
- You agree to pay all charges related to your order
Orders will not be processed until payment has been successfully authorized and received.
4. Billing Information
Customers are responsible for providing accurate billing information at checkout, including:
- Full name
- Billing address
- Email address
- Phone number
- Payment details
If incorrect or incomplete billing information is provided, your order may be delayed, canceled, or require additional verification.
5. Order Confirmation
After placing an order, you may receive an order confirmation email with your order details.
Please review your order confirmation carefully. If you notice an error in your billing, shipping, or order information, contact us as soon as possible at:
6. Prices and Currency
All prices are displayed on our website and may be subject to change without notice.
The final order total, including product price, shipping fees, and any applicable taxes, will be shown at checkout before you complete your purchase.
Monelle is not responsible for currency conversion fees, foreign transaction fees, or additional charges applied by your bank, card issuer, or payment provider.
7. Taxes
Applicable sales tax, duties, or other required charges may be calculated and displayed at checkout depending on your shipping destination and applicable laws.
For international orders, customs duties, import taxes, or other local fees may apply. These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.
8. Payment Security
Payments are processed through secure third-party payment providers.
Monelle does not intentionally store full credit card numbers or complete payment card details. Payment information is handled securely by the payment processor used at checkout.
9. Failed or Declined Payments
If your payment is declined, failed, or cannot be verified, your order may not be processed.
Possible reasons for failed payments may include:
- Incorrect billing information
- Insufficient funds
- Card issuer decline
- Fraud prevention review
- Expired payment card
- Payment provider error
If your payment fails, please contact your bank or payment provider, or try another accepted payment method.
10. Fraud Prevention and Verification
To protect customers and our store, some orders may be subject to fraud prevention checks or additional verification.
Monelle reserves the right to cancel or refuse any order if we suspect unauthorized, fraudulent, or suspicious payment activity.
If an order is canceled after payment has been processed, a refund will be issued to the original payment method.
11. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to cancel it and issue a refund to your original payment method.
If your order has already been processed or shipped, you may return it after delivery according to our Return & Refund Policy.
12. Refunds
Refunds are issued according to our Return & Refund Policy.
Monelle accepts returns within 30 days of delivery. We offer free return shipping, charge no restocking fees, and do not sell final sale items.
Once your return is received and approved, your refund will be issued to the original payment method. Refunds are usually processed within 5 to 10 business days after the returned item has been received and inspected.
Your bank or payment provider may take additional time to post the refund to your account.
13. Duplicate Charges
If you believe you were charged more than once for the same order, please contact us at:
Please include your order number and any relevant billing details so we can review the issue.
If a duplicate charge is confirmed, we will assist in resolving the issue and ensure any eligible refund is processed.
14. Chargebacks and Payment Disputes
If you have a billing issue, please contact us first at Contact@Monelle.shop so we can help resolve the matter.
Opening a chargeback or payment dispute without contacting us may delay the resolution process.
We are committed to helping customers with billing questions, refunds, returns, and order concerns.
15. Incorrect Pricing or Billing Errors
We make reasonable efforts to ensure all prices and billing details are accurate.
However, if a pricing or billing error occurs, Monelle reserves the right to correct the error, cancel the affected order, or contact the customer for further instructions.
If an order is canceled due to a pricing or billing error after payment has been processed, a refund will be issued to the original payment method.
16. Contact Information
For questions about payments, billing, refunds, duplicate charges, or order charges, please contact us:
Store Name: Monelle
Website: monelle-7.myshopify.com
Email: Contact@Monelle.shop
Phone: +1 (203)-502-1669
Address: 43658 Glen Castle Ct, Ashburn, Virginia 20147, United States