Refund policy
Thank you for shopping with Monelle. We want you to be fully satisfied with your purchase. If you are not happy with your order, we accept returns within 30 days of delivery.
This Return & Refund Policy applies to purchases made through our website: monelle-7.myshopify.com.
1. Return Window
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the item must be in the same condition that you received it, unused, unworn if applicable, undamaged, and in its original packaging with all included accessories, tags, or documentation.
2. Free Return Shipping
Monelle offers free return shipping for eligible returns.
Once your return request is approved, we will provide return instructions and, when applicable, a prepaid return shipping label. Customers will not be charged for standard return shipping.
3. No Restocking Fee
Monelle does not charge any restocking fees.
You will not be charged any additional fee for returning an eligible item.
4. No Final Sale Items
Monelle does not sell final sale items.
All items purchased from Monelle may be returned within the 30-day return window, provided they meet the return condition requirements stated in this policy.
5. How to Start a Return
To start a return, please contact us at:
Email: Contact@Monelle.shop
Phone: +1 (203)-502-1669
Please include the following information in your return request:
- Your full name
- Your order number
- The item you would like to return
- The reason for the return
- Photos if the item arrived damaged, defective, or incorrect
After we review your request, we will send you return instructions.
6. Return Address
Returns may be sent to the following address after approval:
Monelle
43658 Glen Castle Ct
Ashburn, Virginia 20147
United States
Please contact us before sending any item back so we can properly identify and process your return.
7. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at Contact@Monelle.shop.
We will review the issue and provide a suitable solution, which may include a replacement, exchange, or refund.
8. Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Refunds are usually processed within 5 to 10 business days after the returned item has been received and approved.
Please note that your bank or credit card provider may take additional time to post the refund to your account.
9. Exchanges
If you would like to exchange an item, please contact us at Contact@Monelle.shop within 30 days of delivery. If the item is eligible, we will provide instructions for the exchange process.
10. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at Contact@Monelle.shop.
If your order has not yet been processed or shipped, we will do our best to cancel it and issue a full refund. If the order has already shipped, you may return it under this policy once it is delivered.
11. Contact Information
For any questions about returns, refunds, or exchanges, please contact us:
Store Name: Monelle
Website: monelle-7.myshopify.com
Email: Contact@Monelle.shop
Phone: +1 (203)-502-1669
Address: 43658 Glen Castle Ct, Ashburn, Virginia 20147, United States