Shipping policy
Thank you for shopping with Monelle. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website: monelle-7.myshopify.com.
1. Order Processing Time
Orders are typically processed within 1 to 3 business days after payment is successfully received.
Business days are Monday through Friday, excluding weekends and public holidays.
During high-demand periods, holidays, or promotional events, processing times may be slightly longer.
2. Shipping Time
After your order has been processed and shipped, estimated delivery times are:
United States: 5 to 10 business days
International Orders: 7 to 15 business days
Delivery times are estimates and may vary depending on the shipping destination, carrier delays, weather conditions, customs processing, holidays, or other circumstances outside our control.
3. Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.
Customers will be able to review the full shipping cost before placing an order. Monelle does not charge hidden shipping fees after checkout.
4. Order Confirmation
After placing an order, you will receive an order confirmation email with your order details.
Please review your shipping address carefully. Customers are responsible for providing a complete and accurate shipping address at checkout.
5. Shipment Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
Please allow some time for tracking information to update after the shipment confirmation is sent.
6. Incorrect or Incomplete Shipping Address
Monelle is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to update the address.
7. Delayed or Lost Packages
If your package is delayed, please first check the tracking information provided in your shipping confirmation email.
If your order has not arrived within the estimated delivery timeframe, please contact us at Contact@Monelle.shop with your order number so we can assist you.
8. Damaged Packages
If your order arrives damaged, please contact us as soon as possible at:
Please include your order number and photos of the damaged item or package so we can review the issue and provide a suitable solution.
9. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, or additional fees may apply depending on your country’s regulations.
These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.
Monelle is not responsible for delays caused by customs processing.
10. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at Contact@Monelle.shop.
If your order has not yet been processed or shipped, we will do our best to cancel it. If the order has already shipped, you may return it after delivery according to our Return & Refund Policy.
11. Contact Information
If you have any questions about shipping, delivery, or your order, please contact us:
Store Name: Monelle
Website: monelle-7.myshopify.com
Email: Contact@Monelle.shop
Phone: +1 (203)-502-1669
Address: 43658 Glen Castle Ct, Ashburn, Virginia 20147, United States