FAQs

FAQs

Frequently Asked Questions

Welcome to Monelle. Below are answers to common questions about orders, shipping, returns, refunds, payments, and customer support.

1. How can I contact Monelle?

You can contact us by email or phone:

Email: Contact@Monelle.shop
Phone: +1 (203)-502-1669

For faster support, please include your order number when contacting us about an order.

2. How long does order processing take?

Orders are typically processed within 1 to 3 business days after payment is successfully received.

Business days are Monday through Friday, excluding weekends and public holidays.

3. How long does shipping take?

Estimated delivery times are:

United States: 5 to 10 business days
International Orders: 7 to 15 business days

Delivery times may vary depending on the destination, shipping carrier, holidays, weather conditions, or customs processing.

4. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please allow some time for the tracking information to update after the shipment confirmation is sent.

5. I entered the wrong shipping address. What should I do?

Please contact us as soon as possible at Contact@Monelle.shop.

If your order has not yet been processed or shipped, we will do our best to update the shipping address. If the order has already shipped, we may not be able to change the delivery address.

6. Do you accept returns?

Yes. Monelle accepts returns within 30 days of delivery.

To be eligible for a return, the item must be unused, undamaged, and in its original packaging.

7. Do you offer free return shipping?

Yes. Monelle offers free return shipping for eligible returns.

Once your return is approved, we will provide return instructions and, when applicable, a prepaid return shipping label.

8. Do you charge a restocking fee?

No. Monelle does not charge any restocking fees.

9. Do you have final sale items?

No. Monelle does not sell final sale items.

All eligible items can be returned within the 30-day return window according to our Return & Refund Policy.

10. How do I start a return?

To start a return, contact us at:

Contact@Monelle.shop

Please include:

  • Your full name

  • Your order number

  • The item you want to return

  • The reason for the return

  • Photos if the item arrived damaged, defective, or incorrect

11. When will I receive my refund?

Once your returned item is received and inspected, we will notify you by email.

If approved, your refund will be issued to your original payment method within 5 to 10 business days. Your bank or payment provider may take additional time to post the refund.

12. What should I do if my item arrives damaged or incorrect?

Please contact us as soon as possible at Contact@Monelle.shop.

Include your order number and clear photos of the damaged, defective, or incorrect item so we can review the issue and provide a suitable solution.

13. Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible at Contact@Monelle.shop.

If your order has not yet been processed or shipped, we will do our best to cancel it. If the order has already shipped, you may return it after delivery according to our Return & Refund Policy.

14. What payment methods do you accept?

Available payment methods are shown at checkout.

All payments must be completed through the secure checkout process on our website.

15. Is my payment information secure?

Yes. Payments are processed through secure third-party payment providers.

Monelle does not intentionally store full credit card numbers or complete payment card details.

16. Where is Monelle located?

Monelle
43658 Glen Castle Ct
Ashburn, Virginia 20147
United States

17. What are your customer support hours?

Our customer support team is available:

Monday to Friday: 9:00 AM – 5:00 PM
Saturday and Sunday: Closed

We aim to respond within 24 to 48 business hours.

18. Where can I read your store policies?

You can find our main store policies on our website footer, including:

  • Return & Refund Policy

  • Privacy Policy

  • Terms of Service

  • Shipping Policy

  • Contact Information

  • Legal Notice

Contact Information

Store Name: Monelle
Website: monelle-7.myshopify.com
Email: Contact@Monelle.shop
Phone: +1 (203)-502-1669
Address: 43658 Glen Castle Ct, Ashburn, Virginia 20147, United States